Returns & exchanges
MAÏON STUDIO
DEVELOPMENT BRIEF — RETURNS PAGE
Target URL: maion-studio.com/pages/retour
May 2026
⚙ ENZO NOTE — This document is a complete brief for the integration of the Returns page on Shopify. It contains: customer-facing content (text + steps), form details, back-office instructions, and email templates — for returns from France and returns from abroad.
📍 Return Address — IMPORTANT
Returns should NOT be sent to the warehouse.
Unique return address: MAÏON STUDIO — 6 rue d'Armaillé, 75017 Paris, France
This address is to be used in all contexts: DPD labels, email confirmations, Shopify policy.
PART 1 — Page Content (customer-facing)
⚙ ENZO NOTE — Integrate into a standard Shopify page. Title: "Make a return". Slug: /pages/retour. Link in the footer under the FAQ section.
Page Title
Make a return
Introduction text
You have 14 days from the receipt of your order to notify us of your wish to return an item. Fill out the form below — we will get back to you within 48 hours with the instructions to follow.
"Return Conditions" Box
⚙ ENZO NOTE — Display as a visual box before the form — light background, optional icons.
Conditions for a return to be accepted:
- The item must not have been worn — only tried on
- It must be in perfect original condition: no signs of wear, scratches, stains, or odors
- It must be accompanied by its complete original packaging: pouch, accessories, any charms
- Personalized or custom-made items are not eligible for return
Return shipping costs are the responsibility of the customer. For returns from France (excluding charms), a prepaid DPD label can be provided (€9 deducted from the refund). For charm-only returns or returns from abroad, see specific sections below.
The 3 steps — Returns from France
⚙ ENZO NOTE — Display these steps visually (numbers, icons, or timeline). Add the mention 'Do you live outside France?' with an anchor link to the international section below.
1
Fill out the form
Indicate your order number, the item concerned, and the reason for the return. Within 48 hours, we will validate your request.
2
Receive your label
We will send you a prepaid DPD label by email (€9, deducted from your refund). Drop off your package at the DPD relay point of your choice within 14 days.
3
Get reimbursed
Upon receipt and verification of your return at our address (6 rue d'Armaillé, 75017 Paris), the refund will be processed within 14 days to your original payment method.
Are you only returning a charm?
⚙ ENZO NOTE — Display this section as a compact box between the France steps and the international section. Title: 'Are you only returning a charm?'
For the return of a charm only, no prepaid return label is provided. Simply send your item back by tracked letter to the address below, at your expense. Be sure to keep your proof of shipment.
Return Address — charms
MAÏON STUDIO
6 rue d'Armaillé
75017 Paris, France
Shipping method: La Poste tracked letter only.
⚠ If you are returning a charm at the same time as a bag, use the standard process (DPD label) above.
Do you live outside France (Europe)?
⚙ ENZO NOTE — Display this section in a distinctive box (slightly different background) after the 3 France steps, with the title 'Do you live outside France (Europe)?'. Add an anchor #retour-international to this section.
Returns from other European countries are possible, under the same general conditions, with the following specifics:
1
Contact us first
Before any shipment, fill out the form below or write to contact@maion-studio.com. We will validate your request and confirm the return address.
2
Arrange shipment
Ship your package via the carrier of your choice, at your expense. No prepaid label is available for returns from abroad.
3
Fill out the customs form
It is imperative to indicate "Retour commercial" (or "Commercial return") on the customs form, along with the exact value of the item and your order reference. Without this mention, the package may be blocked at customs.
4
Get reimbursed
The refund will be processed within 14 days of the actual receipt of the package at our address. No refund can be issued before receipt.
Return Address (France and International)
MAÏON STUDIO — 6 rue d'Armaillé, 75017 Paris, France
⚠ Do not send to another address — packages sent to the warehouse will not be processed.
PART 2 — The return request form
⚙ ENZO NOTE — Create this form via the native Shopify "Contact Form" app, or via Typeform embedded. Responses go directly to contact@maion-studio.com.
Form Fields
Field
Type
Required
Instructions
First and Last Name
Short text
Yes
Email Address
Yes
Used to send instructions
Country of Residence
Short text
Yes
Allows distinguishing France / international
Order Number
Short text
Yes
Format: #MAION-XXXX
Item(s) to return
Short text
Yes
Ex: Day Bag — Cognac color
Reason for return
Dropdown menu
Yes
See options below
Comment
Long text
No
Optional free text field
Checkbox
Checkbox
Yes
See text below
"Reason for return" Dropdown Menu Options
- Doesn't suit me (size, shape)
- The color is different from what I expected
- Item received damaged
- Item not as ordered
- Other
Required checkbox text
I confirm that the item is in perfect original condition, unworn, and accompanied by its complete packaging. I have read the return conditions.
Submit button
Send my return request
Confirmation message after submission
Your request has been received. We will get back to you within 48 business hours with return instructions tailored to your situation. Outside customer service hours (Monday–Saturday, 9am–6:30pm), delays may vary slightly.
PART 3 — Shopify back-office configuration
3.1 Form setup
⚙ ENZO NOTE — In Shopify Admin → Apps → Contact Form. Configure sending to: contact@maion-studio.com. Automatic subject: [RETURN] New request — order {order_number}.
3.2 Return process — France
When a request comes from France:
1
Check the request
Verify that the order exists, that the 14-day period has not expired, and that the reason is acceptable.
2
Generate the DPD label
Log in to the DPD Business area. Create a return shipment to: MAÏON STUDIO, 6 rue d’Armaillé, 75017 Paris. Download the PDF label. ⚠ Exception: if the request only concerns a charm, do not generate a label — use Template A-Charm (Part 4).
3
Send the label to the customer
Reply to the request email with the label attached. Use Template A (Part 4).
4
Des sacs conçus avec celles qui les portent. Fabriqués dans un atelier familial en Espagne
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